Paul & Trusha
Rickmansworth
This feedback was sent directly to the CEO!
Hope you don’t mind me sending you an email directly. My husband and I have been Wickes customers for as long as we can remember, and on this occasion, we felt like we had to commend a star employee of yours: Azhar Fajurdeen, Design Consultant for fitted kitchens in your Watford Branch.
Delivering customer service and satisfaction with a delightful customer experience has been at the heart of what both my husband and I have done for a living for the past 20 years. We really wanted you to know that Azhar excelled in every respect for our fitted kitchen order from setting the initial appointment to after-sales service no matter what the circumstance. It’s very hard to come by this level of customer service so we would love to ensure that this message is delivered back to him.
We’ve undergone a full gruelling 10-month renovation on our property so you can imagine the level of stress, anxiety and disappointment at all stages throughout the build. However, the kitchen planning, design, delivery, after-sales, and general communication and service throughout the order (5 months) have been exceptional. Azhar was there throughout to answer our queries, make any adjustments and provide general guidance, as well as being a fantastic kitchen designer. We had full confidence in him! And, we can honestly say with hands on our hearts that throughout our build project, we’ve purchased so many items through so many different businesses and none have been this seamless or helpful. Obviously, you’ve delivered a great kitchen too. We absolutely love it!
We’re both really pleased that there are superstar employees out there like Azhar. We will leave you a TrustPilot review but we would also love you to forward our thanks and appreciation to him. And, we’re sure you’ll be massively proud to have an employee like Azhar who really does make a difference… he really did!
St.Albans
I ordinarily do not write testimonials however in this case I have to give huge credit where it is due.
I have been completely blown away with Azhar and his amazing design he has created for me, he has honestly made my vision (and his very clever ideas) come to life. Although we are still a few days from completion of the kitchen and decoration the workmanship has been amazing.
Azhar has been so flexible and any issues that I have encountered have been resolved quickly and efficiently. I ordered my kitchen in August and Installation was booked for October due to the pandemic and the high “R” rate I did not feel comfortable with the installers coming into my house. I called Azhar and explained he was so understanding and moved my installation date to December. I then called Azhar again when the schools closed as I had to home school and work and felt so stressed with the thought of having to do all of this from upstairs. Again, I received an empathetic ear and compassion from Azhar as I was so emotionally stressed he again without question moved my installation and sorted everything out in the background with the installation team.
My kitchen installation started in March and we had a few bumps in the road and true to his word he has been nothing but a dream to work with ensuring we overcame these issues quickly and efficiently.
From the day I met him he gave me a clear plan as to how everything was going to work with reassurances that he will be there should I have any problems. We often hear this when we purchase items however this was the reality for me and I knew I could pick up the phone and Azhar would resolve.
The team of installers that Azhar allocated for my job are wonderful and nothing is a problem to them and their workmanship and communication has been excellent, they are true professionals.
I am absolutely thrilled with my kitchen and can’t wait to start enjoying it. I would like to express my deepest thanks to Azhar and the installation team for my dream kitchen.
Thank you again Wickes you definitely have an excellent designer who has given me nothing but praise for Wickes.
Best Wishes to you all
Richard
Rickmansworth March 2021
Hi Azhar,
Thanks again for all your wonderful work. The care and attention to detail was second to none, and l really felt that you were looking after me and had my best interests at heart.
I moved into my current home 10 years ago, post-divorce, and with my 3 children staying regularly l wanted to provide a nice home for them to come and stay, so l renovated the house at that point with the exception of the kitchen as l had run out of money, so l made do with what l had, but was never happy with it.
Fast forward 9 years, and the unexpected discovery by my new neighbour of a hidden cellar beneath both of our kitchens at the rear of the house! This gave us an opportunity, and we had to decide whether to expose and utilise this hidden space, or cover it back up and forget about it!
So, although it was a daunting prospect, we chose to begin what turned out to be an 18-month project. My kitchen and floor had to be totally demolished to utilise the newly found space beneath, which finally gave me the opportunity to do something about my cheap and badly planned kitchen space.
After searching on-line and looking around, (for what l thought were the usual places to buy kitchens), it was suggested by my neighbour and property developer that l should check out Wickes as they had a good reputation and a stock of kitchens l might like. He came with me and within a few minutes of walking round the showroom we both independently chose the same kitchen that was eventually bought and fitted. Azhar came around and had it all planned out in no time!
The initial installation was carried out by a Wickes affiliated/recommended fitting team with Adel in charge. I received a first-class job with friendly and experienced workmen, using quality fittings and l received a professional, transparent service at all times. Unfortunately, even though the main kitchen itself was now in place, Covid-19 had hit and my work dried up almost immediately so l wasn’t able to completely finish the whole project. It remained like this for almost a year.
After calling Azhar for a chat about something l needed doing before Christmas 2020, and as Adel wasn’t available this time, Azhar, arranged another installer Sorin, who came around immediately, gave me a fair price for the job, and sent two workmen round the very next morning who were finished by lunchtime. I was so impressed with this and the efficient quality of their work, that we struck a deal to get my whole project finished including the completion of a conservatory and fitting out of the cellar with extra storage units etc.
When he assured me that he would finish it all off properly and promised me that by the time he left, it would not only be complete, but l would also be very happy with how it looked, so l left him to it… and l was not disappointed.
The 2nd fitting team from Wickes arrived the very next day, this time with Sorin in charge, and the whole project, including electrical 2nd fixing, lighting, plumbing, insulation, plaster boarding, plastering, painting, flooring and decorating was all completed in just over a week which was not only incredible, but was a huge relief too. From start to finish, it’s been a great experience, and although l am fussy and have an eye for detail, l just want things to be done properly, (as l would do for people in my own line of work), so sometimes you just have to go with your gut feeling and put your trust in people, and for once, l always knew that l could do this with everyone who was involved in this project.
The house has now been successfully transformed and the whole downstairs area works and feels comfortable.
I could not have done this on my own and owe my thanks and gratitude to Azhar and all the team.
I must say that Azhar has been there for me in every step and whenever I needed even in his days off. I would highly recommend Azhar at Wickes Watford if you are looking for a new kitchen.
Thanks to everyone who helped, Especially to Azhar Fajurdeen, it is very much appreciated.
Lelita
North App, Watford.
Amazing service from start to finish
We were seen by the wickes representative, Azee (Watford Store) that totally understood our needs and requirements. He gave us plenty of time to consider our options/choices. Once we selected our dream kitchen & bathroom we did not have to wait too long before installation began.
The installation team were absolutely AMAZING!!! funny enough run by the contractor named Paul Wicks (no relation apparently). His team worked really hard to complete daily tasks and cleaned every day before this shift ended. They did not stop for tea breaks and ate their lunch within 10 minutes!!!!! They were hard working & dedicated.
Thank you so much WICKES for such an amazing service all round.
I would also like to add that the team you have in store also echo great customer service, in particular, Jackie at the Watford Store.
Iain and Sara
Cheviot Close, Bushey
We had a very positive experience from the start through the expert design process with Azee Fajurdeen and the fantastic installation team led by Ravi.
Azee highlighted design details that we wouldn’t have thought about ourselves resulting in a fantastic kitchen which still makes us smile 2 months after it was finished.
Ravi’s team of installers were really great – professional, polite and skilled. We trusted them completely and were actually sad to say goodbye at the end! Overall we got a stylish high spec kitchen of our dreams to a high standard and at a fair price.
So overall very good. When we get around to redoing our bathroom I plan to go back to Wickes for a repeat exemplary performance!
Shyrose
Harrow
I want to start by saying: Research shows when you get bad service you would have told all your friends and family and it has a spiral effect. When you get good service, you rarely tell anyone as this is the standard you expect. When you get exceptional service you tell your friends and family. I am very pleased to say I got exceptional service!
From beginning to end the service has been superb! I just cannot fault it!
When I contacted Wickes, I really didn’t think I would be buying an office from you. I asked three people to give us design ideas and I would go for the best design. I remember saying to my husband – we can call Wickes but I doubt they will win the job!
Why we gave Wickes the job? The service was amazing! Your people count!
Azee booked the appointment, asked some questions over the phone and really listened to our needs. When Azee came to visit our office, he clarified what we had discussed over the phone and again actively listened to our requirements. Azee absorbed everything we had said – such as – we don’t want cables showing, we need lots of cabinets. Everything at the moment is one big mess – piles of stuff everywhere. We do not want the office to feel cramped – by having lots of cabinets.
Azee sent us the plan – they looked amazing – we went into Wickes and Azee let us touch and cupboards, showed us the wooden flooring, and asked us if we wanted to change anything. Azee created the most fantastic office ever – it has good light, lots of storage and you don’t feel cramped (The office looks bigger), and my cables cannot be seen!
Azee is a big asset to Wickes, he is passionate about helping people, he actively listens, he is transparent, he responds quickly and you can always get hold of him. He was on holiday, we were not aware of this and called him. Azee said I am not in the office, as I am on annual leave and he responded to our needs, that is commitment!
We were sent the wrong parts. I called Azee, and he took complete ownership of it and the new parts arrived the next day! Great service seems the norm for Azee – he is brilliant through and through.
A customer never forgets – Random acts of kindness, I was keen to have some strip lights under my desk – Azee said he will throw this in for us and he honoured it.
There was no pressure to buy. Once we had signed off the official agreement. Azee arranged for the fitters – everything was seamless – the office equipment and flooring arrived on the dates specified, the fitters turned up on time and were also wonderful – very respectful and pilot. Nothing was too much trouble, they all worked well together and always communicated with me about where I wanted my plugs and went beyond the call of duty – Another act of kindness – I had a ring bell which I asked if they would fit and they gladly did and said they would not charge me. The fitters turned up on time and came every day, they were very professional and took pride in their job. My husband and I said we would have them back anytime.
I am on zoom all the time as I have meetings with my clients, and they cannot believe this is my new office (I get asked if is a virtual background). Everyone has said it is slick and professional and I tell them that is all down to Azee for Wickes and the Sorin and the fitters!
What can I say, Amazing Staff, Amazing Service, Amazing Fitters! Thank you so much!
I am sorry for the long email. I cannot praise you enough!
Best
Imran
Kelmscott Crescent, Watford
Great service received from Azhar Fajurdeen from the Watford store
Great service received from Azhar Fajurdeen at the Watford store. He helped us design the kitchen and make amendments as per our choice. He helped us throughout the process and even visited the property to help with the design. He provided us with the best possible kitchen from new range within our budget.
The installation by Ravi was completed ahead of time and again nothing was too much to ask. A true professional who takes pride in what he does.
Would strongly recommend both of these gentlemen.
Jim and Lin
Burnt Oak Finchampstead, Wokingham
Just wanted to get in touch to check if you received the two emails I sent earlier this week showing photographs of our kitchen before and after the installation.
At the same time Lin and I want to thank you for all of your help over the past few months. From our first meeting with you and throughout the process, we have been totally impressed by your dedication, knowledge, helpfulness and attention to detail. It is clear that you take a great pride in what you do and for us this was refreshing. When we first saw your design, we could not believe we could have a kitchen that looked so good. Incredibly, it is now in place and we are so proud of it. No matter the question you were always able to provide the answer and when problems were experienced, you were always on hand to help to resolve these. We consider ourselves lucky to have had you to guide us through this whole process and now that the kitchen is finished, we are very, very happy. Once again, thank you very much.
Lin and I would also ask if you would pass our thanks to Nigel Long and his team. Nigel was brilliant and how he put up with me being at home every day I will never know. He got all of the silly questions from me, but no matter what, always took the time to answer and to explain what he was doing and why. He, just like you, is totally professional and is an expert fitter. Despite many problems he was faced with, he retained his sense of humour and got on with it. His work is first class and his sense of humour is excellent. Equally, his support team of electrical, plastering and flooring experts were brilliant and fitted in so well.
We have been recommending you to all of our friends who have been very impressed with the job done. Wickes are very fortunate to have employees like you, you are indeed a credit to yourselves and the company you work for.
Steven
Fern Way, Watford.
I wanted to write to give you an account of my experience buying a kitchen through Azee at your Wickes store in Watford.
I was having my property fully renovated from top to bottom and had very little guidance from my builders in terms of when I would need to be shopping for a new kitchen as I was having a new extension built which was not complete at the time and therefore difficult to get a designer in to measure.
I made my initial enquiry with Kevin France, who was extremely helpful giving ideas and reassuring me of the simple process.
Several weeks went on with the building project and I was informed by my builders that they were now ready for me to get a designer. To my frustration they gave me very little notice despite me asking them several times when they thought I could make a booking for a design appointment. I spoke to Mark Reynolds over the phone and he managed to squeeze me an appointment the next day which was a result for me bearing in mind the short notice I gave. Azee came the next evening to my property as his last visit for the evening. He took measurements and gave me some advice, I then booked an appointment at your showroom the next day at midday to have more discussions.
Bearing in mind the short window I gave Azee, I was pleasantly surprised to find that he had already designed my new kitchen and had several ideas waiting for me. Such efficiency!
We negotiated a deal on the same day as we were happy with the design, the price that we negotiated with Azee and also his professional approach, he even helped us to get the kitchen units asap which was important as time wasn’t on my side for fitting.
I normally would have gone for a Wickes approved installer but my builders factored in building the kitchen for me so I only had the kitchen units supplied on this occasion.
I had a few minor issues with a couple of missing components (which I understand happens) and the builders had to change a couple of units due to the shape of the extension. I was worried it would delay things and would lead to further delays.
With Kevin, Mark and Azee on the case they assisted me with everything and they kept me updated which was reassuring for me.
Once the kitchen fitting was nearing completion I had one last issue with the integrated dishwasher not opening fully. My builders told me to contact Wickes. I did and Azee came to my property after work on his way home to try to help me. Azee informed me that he thought it was the way that it was installed but my builders passed the blame to Wickes saying that they had followed the instructions. I was stuck in the middle and didn’t know what to do. Azee once again came to the rescue and re assured me that he would help me as much as he could and made some phone calls.
He took some pictures and contacted me the next day to book an appointment for an engineer to come out. They did several days later and it appears that the builders needed to refit the dishwasher!! Frustrating and embarrassing.
Thankfully it is now fixed and I’m happy with the whole look of the kitchen.
I wanted to write to you as I believe that your team Azee, Mark and Kevin are a true credit to you. They turned a stressful experience of renovating a property into a positive experience with the kitchen buying and designing process. I cannot thank your team enough for everything that they did, they went above and beyond my expectations.
If it wasn’t for the service that your team provided I would have researched other competitors to compare prices and kitchens etc. As it happens I met your team and because of the service they provided I had no reason to look elsewhere.
I work in sales too so I understand how important customer service is. People are very quick to complain when they have had a bad experience but very little take the time to write when they have had excellent service.
Please pass on my thanks to Azee, Mark and Kevin, they are an amazing team and I would have no issues recommending them and Wickes Watford.
Steve & Carolyn
Keephatch close Wokingham
Carolyn and I are very pleased with the new kitchen that you advised upon the various option and planned an excellent layout which was achieved quickly.
It truly is a delight to see the project coming to a conclusion with the new wood floor and the opening up of the arched wall that you suggested would be a good idea.
When you are nearby please pop in and have a look at the finished result that you planned for us.
The service that we have received from you and your colleagues has been fantastic throughout
Remee and the fitters were excellent and did a great job, it was a pleasure to have a wonderful team installing our new kitchen.
We would definitely recommend Azee & Wickes to others and if need a reference point then please get in touch with me or Carolyn.
Once again we would like to thank you all for completing a wonderful project.
Stephanie and Laurence
Clewborough Drive Camberley Surrey
I wanted to write to you to compliment and thank you for all your hard work As
As you may recall, we started the process of buying a new Kitchen in January this year (2016). We visited all the major kitchen design shops, getting a couple of quotes from yourselves and Wren and came back to the design we had seen in Wickes for the past few years…SOFIA CREAM. Finally on 14th October we signed off the installation. To say we are thrilled with our new kitchen is an under statement.
Azee, you advised us on our design and listened to our own ideas and kept us informed every step of the way. You patience,understanding and expertise throughout has made this project so easy and I would thoroughly recommend Wickes and yourself. The horror stories friends have told us about with their projects did not happen. Your are an absolute credit to your store and Wickes and we thank you for overseeing our project.
As you know you introduced us to our kitchen fitter Robert who made our kitchen installation go to plan and was fantastic. His attention to detail, sorting out minor obstacles, and making sure all our wishes were accommodated made our whole experience from start to finish go so smoothly that we are so happy we chose Wickes, Azee and Robert.